FAQ
Matching platform for midwives (account, profile, etc.)
Here you will find answers to some of the most frequently asked questions about using our platform. From registering and creating a profile to making changes - we have summarised the most important information for you. If you have any further questions, please do not hesitate to contact us. We will be happy to help you with your enquiry.
Registration
What information is required when registering on the HeKoSa Matching Platform?
- When registering, you will need your user name, e-mail address, first name, surname, date of birth and a copy of your midwife certificate as a PNG or JPG file.
How does password assignment work during registration?
- After successful verification by HeKoSa, you will receive an e-mail with your temporary password. You can change the temporary password at any time in the account area!
Login / Account
Can I log in with my user name or e-mail address?
- You can register / log in to the HeKoSa Matching Platform with your registered user name or registered e-mail address.
How do I change my password on the HeKoSa Matching platform?
- You can change your password via the account page. REITER: Change password. Enter your current password and then your new password. In the second field, enter your new password again for confirmation.
Create / change / pause public profile
How can I organise my public profile on the HeKoSa matching platform?
- After logging in, you can create your profile via the account page. Fill in all the relevant information and publish your profile. You can have a maximum of 1 public profile per account.
Can I edit my profile after it has been created?
- Yes, you can change your profile at any time via the account page. Simply update the information you want to change and save the changes.
Can I temporarily pause my profile?
- Yes, you have the option of temporarily pausing / deactivating your profile (e.g. during holidays etc.) You can select this option on the account page. (directly next to your published profile)
Change user data
Can I change my registered user data on the HeKoSa Matching Platform?
- Yes, you can request certain user data to be changed. Please note the re-verification by the HeKoSa team.
Support
How can I contact the support team?
- It's simple: write an e-mail to the support team at support@hebammen-sachsen.de with your request. Or use the Support section in the menu on the account page. Fill out the form there.
